The team at AO-ES was seeking to change the design of a legacy product, the welding power cable connector, due to its danger in the field. The goal was to make the product lock but maintain a bit of the same look. Why? Because, the welding industry, by nature, is old school, but they like when products make their life easier and are durable to stand up to rough environments. So we started came up a design that provided redundant locking measures for safety and maintaining durability but also attracted curiosity of new users. Now, when a customer uses the AO Connector, they begin to feel trust from increase safety and durability, but ultimately they become embedded in the brand because of the recognizable branded colors and that trust. The brand’s mission of safety and curious function attracts the customer, then the safety and durability keeps them loyal. This is ideal product development.